State Farm® Insurance Agent Diana Ratliff

"After being patient and understanding with the policy we held for our small business we had constant mess ups, incorrect charges, misspelled policy holder names, and poor communication with unclear answers to all our questions. I then received a letter that I was being turned into collections for a decent amount for a mistake made on her end with “things that will fall off with underwriting cause that’s how these things process” after having canceled for almost a YEAR. I finally called with a very stern and annoyed voicemail for a call back for some answers which I will gladly admit but since it was apparently too rude she refuses to discuss anything further. If anything I should have been upset the first few “mistakes” that were always being made from the start but I was trying to be patient and understanding. Which to this day they still have my ex fiancé and myself combined on an auto policy that we have been in MULTIPLE times to have one removed and still a year later it has not been resolved. But that is fine as a formal complaint has been filed with StateFarm."

"Tina and Diana have been amazing! Initially got a quote for car/renters insurance due to previous insurance company increasing our rates so I asked Tina for a quote. Tina compared the policy’s and we actually got better coverage and less than what we were paying. As we were looking and discussing life insurance, Tina and Diana answered every question that I had. They both provided amazing customer service and genuinely look out for you. Tina and Diana are honest and truly want the best for you. I am very happy that we made the switch and can trust them."